Returning users that have forgotten their password follow the steps below to reset it:

1. Click the Forgot Your Password? link on the Log In screen.
2. You have the option of resetting your password with your security questions or using the Update Password link:  

   Password Reset using Security Questions:

   The application will randomly display two of the three security questions for you to answer. You must answer both questions correctly. You have three attempts at answering the security questions before being locked out of the application.

   1. Enter answers to the security questions. 
   2. Click OK.  The Change Password screen opens
   3. Enter your new, reset password.
   4. Confirm your new, reset password. 
   5. Click OK.  An email confirming your password reset will be sent to the email address in your user profile. 
   6. Click OK to return to the Iron Mountain Connect Log In screen.  
   7. Enter your username and new, reset password and click Log In to begin using Iron Mountain Connect. 

   Refer to Setting your Password for password format requirements.

   Password Reset using Update Password Link:

   1. Click the Update Password link. The Changed Password screen opens and an email with your reset password is sent to the email address in your user profile.
   2. Click OK.                    
   3. From within the email, click the Update Password link to return to the Iron Mountain Connect Log In screen. Your username defaults. 
   4. Enter or copy and paste your temporary password from the email and click Log In.  The Change Password screen opens.
   5. Enter or copy and paste your temporary password from the email into the Existing or Temporary Password field.
   6. Enter then confirm your new password. 
   7. Click OK to begin using Iron Mountain Connect.

   Refer to Setting your Password for password format requirements.